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Complaints

We always try our best to give every patient a great online experience.  If something does go wrong however, we will do our utmost to put things right. Should you wish to raise any complaint please contact our complaints team by email with the subject ‘complaints team.’  Provide as much detail as possible such as your name, order number and a description of the issue.  We have an escalation process which allows for a non-biased, independent review of any issue.


Please email your complaint to:

[email protected]